Complaints Procedure

1. My notarial practice is regulated by the faculty office of the Archbishop of Canterbury (www.facultyoffice.org.uk) The Faculty Office, 1 The Sanctuary, Westminster, London, SW1P 3JT. Email faculty.office@1thesanctuary.com.

2. If you are dissatisfied with the service you have received please do not hesitate to contact me.

3. If the matter cannot be resolved immediately, I will refer your complaint to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

4. In that case please write (but do not enclose any original documents) with full details of your complaint to The Secretary of the Notaries Society, PO Box 1023, Ipswich, IP1 9XB. Email secretary@thenotariessociety.org.uk.
If you have any difficulty in making a complaint in writing, please do not hesitate to call the Notaries Society/ Faculty Office for assistance.

5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result : Legal Ombudsman, P O Box 6167, Slough SL1 0EH 
Tel : 0300 555 0333.
Email: enquiries@legalombudsman.org.uk. Website : www.legalombudsman.org.uk.

6. If you decide to make a complaint to the legal ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.