Complaints Procedure

This notarial practice is regulated by the faculty office of the Archbishop of Canterbury (facultyoffice.org.uk) The Faculty Office, 1 The Sanctuary, Westminster, London, SW1P 3JT. Mail faculty.office@1thesanctuary.com.

If you are dissatisfied with the service you have received please do not hesitate to contact me. If the matter cannot be resolved immediately, I will refer your complaint to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office, who will refer the complaint to be considered by one or several independent notaries. This procedure is free to use and is designed to provide a quick resolution to any dispute. In that case please write (but do not enclose any original documents) with full details of your complaint to Christopher Vaughan, Secretary of the Notaries Society, Old Church Chambers, 23 Sandhill Road, St James, Northampton. NN5 5LH. Email secretary@thenotariessociety.org.uk Tel: 01604 758908. If you have any difficulty in making a complaint in writing, please do not hesitate to call the Faculty Office for assistance on 020 7222 5381.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ Tel: 0300 555 0333. Email: enquiries@legalombudsman.org.uk. Website: www.legalombudsman.org.uk. If you decide to make a complaint to the legal ombudsman, you may refer your matter to the legal ombudsman within 6 months from the conclusion of the complaints process.